No Connection to patner for all connections

Marinus

Message prompt for all connections

Yuri_T

Hi @Marinus ,

Thank you for your post.

In your case, please see following checks:

• Is your internet connection working? (Both a local device and a endpoint device.)
• Can you check if restarting the TeamViewer service helps for both of devices?
• Can TeamViewer reach the internet?
  If not, please open Port 5938 for outgoing connections.

Hope this information will be helpful.

All the best, 
Yuri

Yuri_T

Hi @Marinus ,

Thank you for your post.

In your case, please see following checks:

• Is your internet connection working? (Both a local device and a endpoint device.)
• Can you check if restarting the TeamViewer service helps for both of devices?
• Can TeamViewer reach the internet?
  If not, please open Port 5938 for outgoing connections.

Hope this information will be helpful.

All the best, 
Yuri

Marinus

Hi Yuri,

This matter is now resolved. The problem was not with Teamviewer but rather with an internet outage across majority of South Africa's ISP's.

Thank you for your response.

Regards,

Marinus

Yuri_T

Hi @Marinus ,

Thank you for your reply.
I am glad that has been solved.

Please feel free to post again if there is any other questions.

All the best,
Yuri