Failed connection

Fikretjfm
Fikretjfm Posts: 1
edited May 2023 in General questions

Hello all,

I am trying to connect my own laptop from UK to Turkey. It was ok yesterday but today it says "failed connection" after the id verification. Am I just facing this problem right now or is it general error? Thanks

Fikret 

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  • JeanK
    JeanK Posts: 7,034 Community Manager 🌍

    Hello @Fikretjfm,

    Thank you for your message.

    A few users have been facing this issue yesterday. What I recommend to do is to restart the service of TeamViewer.

    1. Execute Run.
    2. Type services.msc and press OK.
    3. Find TeamViewer, right-click on it and press restart.

    Then, try to connect again. This should fix the problem.

    If it still does not, you will have to do this operation manually on the remote side as well.

    I hope this could help. If not, do not hesitate to ask your questions here.

    Cheers

    Jean

    Community Manager

Trustpilot

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