mass deployment problems, icon and updating

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sdranttila19
sdranttila19 Posts: 1
edited May 2023 in General questions

We've been trying to update our scripts to install the latest version of TeamViewer 14 and have been following this guide to do so.

https://community.teamviewer.com/t5/Knowledge-Base/Mass-deployment-improvements/ta-p/39639#toc-hId--**Please do not post TeamViewer IDs**

Using the configID and API token, the install will assign to our account and installs the custom host module with the correct settings. However, after installing the program is unable to check for updates and the icon on the desktop does not show the version number (just says TeamViewer instead of TeamViewer 14). Clicking on "check for new version" does nothing, and when connected to the machine clicking on "remote update" also does nothing.

I've looked everywhere and I can't seem to find anyone having these issues. 

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  • Ying_Q
    Ying_Q Posts: 2,655 Moderator
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    Hi @sdranttila19 

    Thank you for your post.

    Have you tried uninstall TeamViewer after the deployment?

    In order to assist you in a better and more effecient way on the topic of mass deployment, kindly contact TeamViewer Support Team for individual support please.

    Regards

    Ying_Q

     

    Community Moderator/中文社区管理员