Will not connect Windows 10 PC to Mac

StanBeck
StanBeck Posts: 3
in General questions

I have a Widows 10 PC with latest version of TeamViewer tryin to connect to Mac (High Sierra) with latest version of TeamViewer.  I can connect the Macto the Windows PC, But when I try to connect to te Mac from Windows, it just stays in "connecting".  Any ideas?

Comments

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @StanBeck,

    Thank you for your message.

    I recommend you to restart the TeamViewer service on your Windows device.

    -Execute Run, type services.msc and press OK

    -Now find TeamViewer, and restart it by doing a right click.

    Then, restart the TeamViewer application and try to connect again to the Mac.

    I hope this could help. If not, do not hesitate to ask your questions here.

    Cheers

    Jean

    Community Manager

  • d291173
    d291173 Posts: 1

    Hi @JeanK 

    I'm also having this problem, but I found that restarting the TeamViewer service did not help. Are you able to suggest anything else I might try?

  • StanBeck
    StanBeck Posts: 3

    I restarted both the Windows 10 PC and the Mac multiple times.  It just then started working.  I do not know if there is a sequence it has to be done in or if they have to restart in a certain sequence.  Sorry I cannot be more help.

    Stan

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    @d291173 Have you tried to restart your devices completely as @StanBeck suggested?

    Best,

    Jean

    Community Manager

  • Helen199
    Helen199 Posts: 1
    @JeanK wrote:

    TellDunkin

    Thank you for your message.

    I recommend you to restart the TeamViewer service on your Windows device.

    -Execute Run, type services.msc and press OK

    -Now find TeamViewer, and restart it by doing a right click.

    Then, restart the TeamViewer application and try to connect again to the Mac.

    I hope this could help. If not, do not hesitate to ask your questions here.

    Cheers

    Jean

    Wow, it’s very helpful blog for comments. Will try to follow all these stuff!

  • perlin
    perlin Posts: 2

    I too can TV from my MAC to Windows, but not from Windows to MAC. The status is stuck on "connecting...". When I reboot both machines, I do see the MAC login screen on TV session, but then stuck at "connecting.."

    Restarting the service did not resolve the issue.

  • perlin
    perlin Posts: 2

    I use Win 10 & Monterrey.

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