link icon
Ask The Community

Unable to connect to Macbook Pro from Windows 10

When connecting to Macbook Pro Teamviewer reports that Macbook is running an older version and says an update is required. Both the Windows machine and the Macbook are running the latest version of Teamviewer 14. The Macbook can take over the Windows PC but not the3 other way around.



  • JeanK
    JeanK Posts: 5,597 Community Manager 🌍

    Hello @Miket1948,

    Thank you for your message.

    I've sent you a private message regarding your question.



    Community Manager


    Did my response answer your question? Help out others and select it as the Accepted Answer

  • Miket1948
    Miket1948 Posts: 2

    I've checked my spam folders and I have not received the personal reply mentioned by JeanK

  • Natascha
    Natascha Posts: 1,504 Senior Moderator

    Hi @Miket1948 

    Thanks for getting back. 

    Can you please check directly here in the community if you received any message in your inbox?

    In the upper right corner, next to your user name you will find the inbox:2019-07-05 08_12_25-Reply to Message - TeamViewer Community.png

    Hope this could help.

    Wish you a nice day and all the best,

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • rhelou
    rhelou Posts: 1 Newbie

    Does anyone have a solution for this?