No validation E-mail received

NicoIas

Hello

I'm trying to get an email adress activated for a TeamViewer account that I have created a few weeks ago. However, even having asked to re-send the activation email multiple times, I don't receive one. I am positive that the email address is correct and also nothing ends up in my spam folder.

I created a ticket with Teamviewer (ID removed due to privacy) 21/06/2019 on June 21, 2019 but still no answer despite 2 reminders.

So I have an agent who can't use Teamviewer for nearly 2 weeks.

Maybe I'll get luckier here?

Thank you

Natascha

Hi @NicoIas 

Thank you very much for your post. 

I forwarded the ticket to the right department now. Please keep in mind, that responding to an unanswered ticket results in prolonging the respond time. 

My colleagues will investigate your case and get back to you as soon as possible. 

Thank you very much for your understanding and have a great day. 

If there are any further questions, we are happy to see you again in our forum  

All the best,
Natascha

Natascha

Hi @NicoIas 

Thank you very much for your post. 

I forwarded the ticket to the right department now. Please keep in mind, that responding to an unanswered ticket results in prolonging the respond time. 

My colleagues will investigate your case and get back to you as soon as possible. 

Thank you very much for your understanding and have a great day. 

If there are any further questions, we are happy to see you again in our forum  

All the best,
Natascha