Stuck in "teamviewer is starting, please wait"

yz211

My teamviewer is stucking in the screen of "TeamViewer is starting, please wait", and can't login my account since two days before. 

JeanK

Hello @yz211,

Thank you for your message.

Could you please restart the TeamViewer service on your device and try again?

Best,

Jean

emarde

Jean- this rebooting suggestion doesn't work. Nor does restarting the computer. Do you have any useful suggestions?

JeanK

Hello @emarde

Thank you for your message.

What we could recommend you to do, is to uninstall fully TeamViewer and install the latest version of the software.

You will find all the information you need in our Knowledge Base article in the links above.

I hope this was useful.

Cheers,

Jean

heyfernand

didn't work. 

i did uninstall and reinstalled the latest version, the issue persisted

but I didn't check the box "remove Settings" because I don't want to lose my configuration 

konmandi77

same to me - i found several posts for the past year, same exaclty problem. still there has been no fix on this issue and it appears to be world wide for LONG TIME. 

Yuri_T

Hi @konmandi77 ,

Thank you for your post.?

We're not aware of any issues on our side. Can you please check if restarting the TeamViewer service helps?

Also we always recommend to use the latest version of TeamViewer.
Please check if your operating systems is supported.

Kind regards,
Yuri

Vatsilidis

Hi @konmandi77 

Did you tried the sugestion of @JeanK  about full uninstall and make a new fresh installation?

Regards

konmandi77

Guys of course I did!! 

I have done all basic fix steps. 

Unistall and install all versions from 14 till the latest. Each time completely removing TV files etc, restarting blah. 

its is something else, that I cannot figure out. 

I use a mac mojave 10.14.6

JeanK

@konmandi77 Have you checked if the ports 5938, 443 and 80 are open?

More info about ports and TeamViewer here: Which ports are used by TeamViewer? 

Cheers,

Jean

konmandi77

80 and 443 are open. the scan does not pick up the 5938 though. 

My firewall is switched of though, so I dont see how it can be blocking it!>??

 

JeanK

Hello @konmandi77,

I see that you own a professional license.

Please contact our support. Our engineers will be able to have a closer look at it and tell you what to do. To open a ticket, please click here.

Cheers,

Jean

konmandi77

Jean, 

I have opend a ticket from one week ago, and no one has come back to help.

It is a major diappoitment over all, to bussiness users, as well as technical responsibility, if as I suspect, TV released a new version without having checked it properly and informed all, inculding business users about all that. 

Who is going to to compensate for one week of business loss!? Most likely, no one!

Vatsilidis

Hi @konmandi77 

I strongly recomend you to update your MacOS to the latest version. Now is available the version 10.15.3.

I'm telling you this because as I wrote and in other similar posts, I have see many many times applications to not function properly or even hanging up and after OS update everything worked like a charm!

Personaly I had similar problems with many apps and with the Safari app which is the default MacOS internet browser! But after the update os the OS, it worked just fine.

Best regards

JeanK

@Vatsilidis many thanks for your suggestion! ?

@konmandi77 We are sorry for the inconveniences caused. ?
This is very strange though - we reply to every ticket we receive...

Could you send me in a private message your ticket ID?
If no one replied to you, I'll make sure to accelerate the process.

Many thanks in advance! ?

Best,

Jean

konmandi77

[#33373059], the team viewer application does not work

I was on the wait for over an hour calling the service technical team. 

I also told them that i opened a ticket last week!

I have now recieved an email to download the TV collector and sent them the data which I have done. 

I still havent got a solution, suggestions are to install catalina (latest version of mac), and ensure port 5938. I have no clue how to do this and there is not substantial help online, on how to do this. 

 

JeanK

Hello @konmandi77

I totally understand the frustration about having a technical issue and won't being able to resolve it. ?

However, the good news is that our support in on it. Once they receive the support collector, they will investigate and lead you to the resolution. ?

It is just a matter of time now. ?

Best,

Jean

mLipok

Please give it an another try by using TeamViewer Portable or TeamViewerQS, and let us know what you notice.

 

konmandi77

I am using mac catalina.

i cannot find a tv portable download for mac!

mLipok

https://download.teamviewer.com/download/TeamViewerQS.dmg

try QS version

 

konmandi77

it doe snot work eithar - it gives me the same issue = not ready, check your connection. 

Vatsilidis

Hi @konmandi77 

I would recomend you to do a trick which many times gives some tracks to find and avoid the source of an issue. It has a bit of effort by your side, but it worth it the most of the times.

The trick is to add a new user account to you existing machine, from System Preferences >> Users & Groups. Mark the new user as Administrator, with a name and a password.

After creating it make a full uninstall of Teamviewer with current user, and remove the configuration files also.

After that log out of current use, login with new user account, download and make a new installation of latest version of teamviewer and see how it will go.

Please update with any little strange thing you will see on this trip.

One last thing please, in previous post you wrote that you have Mac OS Mojave but in the last you wrote the Catalina version. What is valid of theese two?

konmandi77

hi, 

yea I had mojave but you told me to try upadeting the mac to the latest version and that could do the trick. so yes now i have the catalina.

creating a new account, i dont think it would make a difference.

the reason is simple. 

last week when i realised TV did not connect, showing,  "teamviewer is starting, please wait",  'not rady, please chack your connection', i opened my second mac to see if it connects there. 

it has the same problem exaclty. 

how is poosible, two different mac laptops, one of which i hadnt switched on for almost a month, to have the exact same tv problem, the same day! 

the issue is on the tv tech and not my laptop etc. 

konmandi77

and for the sake of it, i did it, and as predicted, same issue, ''not ready, check your connection''!

Vatsilidis

Ok I undestand. 
Have you tried to connect with this laptop but from other internet connection? 

I mean by taking internet from other router and not by yours. 
Is this test possible to make it?

uc50ic4more

I experienced this issue recently on a Ubuntu 20.04 installation. Using the System Monitor application I killed the teamviewerd process, which was not stopping when the GUI application was closed. Once that process was killed and the application restarted via the GUI TeamViewer connected immediately.

I had also opened TCP/ UDP port 5938 on ufw.

MoonCocoon

I can confirm this on Windows 10 too.

I had the same problem and then I quit the GUI, go to the task manager and kill the TeamViewer process.

Open it again and it's all normal.

kleajmp

same issue here:

• Linux Mint 19.1 Cinnamon
• 4.15.0-112-generic
• Intel© Core™2 Duo CPU T9900 @ 3.06GHz × 2

latest version of teamvieuwer, reinstall or restart does not help.

sbkardos

This solved the problem on my home Windows 10 computer

3 other Windows 10 computers associated with my login did not have the problem

kleajmp

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@sbkardos wrote:

This solved the problem on my home Windows 10 computer

3 other Windows 10 computers associated with my login did not have the problem

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What solved the problem?

I still have the problem on Linux, not on Windows

Georgeiorga

Same here! Happened right after I set a password for unattended access