My teamviewer is stucking in the screen of "TeamViewer is starting, please wait", and can't login my account since two days before.
For anyone who is experiencing this problem in 2023+, my recommendation is to reinstall, clear your registry, and do not update to the most recent version. So far, the most stable and recent version that doesn't have this issue has been the December 12, 2022 release (SHA256 04cb5b116cee82840c020914b1a4d04d). This message is dated January 31, 2023. You can find the option to prevent automatic updates in the advanced options.
Also, sorry for the thread necro; this is the first google result and it's the one most people will see when they try to solve this problem.
I was able to get this message to go away, resign in, and then connect by doing the following:
This fixed it for me. Thank you so much!!!
I had the same issue on Linux. Restarting teamviewer daemon helped.
service teamviewerd restart
On linux use these commands:
sudo killall teamviewerd
systemctl start teamviewerd.service
Then start the GUI
Thank you this is working .. I was before the possibility of reinstallation but thanks to this it works.
This started happening to me as soon as I assigned the pc to my account and turned on unattended access as well.
I noticed an option listed as "Incoming LAN connections" changed from "deactivated" to "accept exclusively". As soon as I flipped this back to deactivated, everything connected immediately. I didn't even have to restart Teamviewer...it just all of a sudden connected. Hope this helps.
Hey all.
I've read all your posts and struggles and I discovered the solution.
It seems that any adjustments in the settings / proxy can trigger this issue.
You have to sign in to the Teamviewer Account and all is solved.
Have a great day!
hi, I've been struggling with the same issue for 2 days. In my case the solution was correcting 2 things in Preferences:
Same here! Happened right after I set a password for unattended access
@sbkardos wrote: This solved the problem on my home Windows 10 computer3 other Windows 10 computers associated with my login did not have the problem
This solved the problem on my home Windows 10 computer
3 other Windows 10 computers associated with my login did not have the problem
What solved the problem?
same issue here:
latest version of teamvieuwer, reinstall or restart does not help.
I can confirm this on Windows 10 too.
I had the same problem and then I quit the GUI, go to the task manager and kill the TeamViewer process.
Open it again and it's all normal.
I experienced this issue recently on a Ubuntu 20.04 installation. Using the System Monitor application I killed the teamviewerd process, which was not stopping when the GUI application was closed. Once that process was killed and the application restarted via the GUI TeamViewer connected immediately.
I had also opened TCP/ UDP port 5938 on ufw.
Ok I undestand. Have you tried to connect with this laptop but from other internet connection?
I mean by taking internet from other router and not by yours. Is this test possible to make it?
and for the sake of it, i did it, and as predicted, same issue, ''not ready, check your connection''!
hi,
yea I had mojave but you told me to try upadeting the mac to the latest version and that could do the trick. so yes now i have the catalina.
creating a new account, i dont think it would make a difference.
the reason is simple.
last week when i realised TV did not connect, showing, "teamviewer is starting, please wait", 'not rady, please chack your connection', i opened my second mac to see if it connects there.
it has the same problem exaclty.
how is poosible, two different mac laptops, one of which i hadnt switched on for almost a month, to have the exact same tv problem, the same day!
the issue is on the tv tech and not my laptop etc.
Hi @konmandi77
I would recomend you to do a trick which many times gives some tracks to find and avoid the source of an issue. It has a bit of effort by your side, but it worth it the most of the times.
The trick is to add a new user account to you existing machine, from System Preferences >> Users & Groups. Mark the new user as Administrator, with a name and a password.
After creating it make a full uninstall of Teamviewer with current user, and remove the configuration files also.
After that log out of current use, login with new user account, download and make a new installation of latest version of teamviewer and see how it will go.
Please update with any little strange thing you will see on this trip.
One last thing please, in previous post you wrote that you have Mac OS Mojave but in the last you wrote the Catalina version. What is valid of theese two?
it doe snot work eithar - it gives me the same issue = not ready, check your connection.
https://download.teamviewer.com/download/TeamViewerQS.dmg
try QS version
I am using mac catalina.
i cannot find a tv portable download for mac!
Please give it an another try by using TeamViewer Portable or TeamViewerQS, and let us know what you notice.
Hello @konmandi77
I totally understand the frustration about having a technical issue and won't being able to resolve it. ?
However, the good news is that our support in on it. Once they receive the support collector, they will investigate and lead you to the resolution. ?
It is just a matter of time now. ?
Best,
Jean
[#33373059], the team viewer application does not work
I was on the wait for over an hour calling the service technical team.
I also told them that i opened a ticket last week!
I have now recieved an email to download the TV collector and sent them the data which I have done.
I still havent got a solution, suggestions are to install catalina (latest version of mac), and ensure port 5938. I have no clue how to do this and there is not substantial help online, on how to do this.
@Vatsilidis many thanks for your suggestion! ?
@konmandi77 We are sorry for the inconveniences caused. ?This is very strange though - we reply to every ticket we receive...
Could you send me in a private message your ticket ID?If no one replied to you, I'll make sure to accelerate the process.
Many thanks in advance! ?
I strongly recomend you to update your MacOS to the latest version. Now is available the version 10.15.3.
I'm telling you this because as I wrote and in other similar posts, I have see many many times applications to not function properly or even hanging up and after OS update everything worked like a charm!
Personaly I had similar problems with many apps and with the Safari app which is the default MacOS internet browser! But after the update os the OS, it worked just fine.
Best regards
Jean,
I have opend a ticket from one week ago, and no one has come back to help.
It is a major diappoitment over all, to bussiness users, as well as technical responsibility, if as I suspect, TV released a new version without having checked it properly and informed all, inculding business users about all that.
Who is going to to compensate for one week of business loss!? Most likely, no one!
Hello @konmandi77,
I see that you own a professional license.
Please contact our support. Our engineers will be able to have a closer look at it and tell you what to do. To open a ticket, please click here.
Cheers,
