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Cannot access - Too Many Redirects

Since 25/04/17 unable to access the TV website.  Redirected to too many redirects.  Tirid from multiple ISP's and IP's.  Anyone else in the UK experiencing this problem.  Cleared Cache, Cookies etc.  Can't even get to support pages.

Best Answers


  • Esther
    Esther Posts: 3,907 Community Manager 🌍

    Hi ITAV,

    Thank you for your post.

    Can you send us a screenshot of the errormessage and can you say, whether it apears just on specific pages or on all areas of

    Thanks in advance,


    Community Manager
  • ITAV
    ITAV Posts: 3

    Ip Add [IP removed] and [IP removed] using IE "This Page Can't" be displayed" 

    Using Chrome 

    This page isn’t working redirected you too many times. 

    It appears on a few different TV URL's and have also tried on other RDP sessions.  For example /downloads gives a 404 and /download give the same error and redirects to  

    On my phone using cellular data I get exactly the same thing.

    I hope this helps.


  • I have exactly the same problem.

    ISP Virgin. UK


  • Dazla
    Dazla Posts: 1

    I have the same problem from multiple ISP's in the UK (Virgin, Three and Janet).

  • This ticket needs elevating to urgent status. It's a complete failure.

    See twitter for other users having the same issue...

  • Esther
    Esther Posts: 3,907 Community Manager 🌍

    Hi there,

    @patrickmacdona you are totally right and we are handling the case with urgency.

    I can confirm, that our devs are already working on the issue. I keep you posted!

    Thank you all,


    Community Manager
  • Thanks for letting me know.

  • Yes . all good now thanks!

  • bg1
    bg1 Posts: 1

    canno t sign into my account and ee friends

  • Network issue?


    How are you connecting?

    Can yout access


    Provide details about the network environment.


    When did this start?

    Can you access anything else?

    What is the client machine?