Start audio and screen sharing not working

Hello Support

Since Friday, 12. July 2019, start audio and screen sharing does not work. I tried it on Friday afternoon and today morning. I have tried it with every common browser (Chrome, Firefox and Internet Explorer). The error code is: "Connection failed, please reload the page."

I would be very appreciated if you could present a solution as this week some employees will hold various webmeetings.

Kind regards

N.Moreira

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Accepted answers

nmoreira

Hello @user91 @artur_shellunts

At our firewall we have done the following configurations:

- We have created a Service Group (TCP Ports 3478-3500) and opened it from LAN to WAN (Source: Any: Destination: Any)
- We have create an Address Object (*.compute.amazonaws.com) with Type: FQDN, IP-Version: Mixed and Zone: WAN

Since now we can organize and participate on webmeetings. Please let me know if this solution helped you.

Kind regards

nmoreira

All comments

nmoreira

Hello @user91 @artur_shellunts

At our firewall we have done the following configurations:

Since now we can organize and participate on webmeetings. Please let me know if this solution helped you.

Kind regards

nmoreira

artur_shellunts

Hello,

I am sorry for the inconvenience caused. I have sent a private message to you regarding the problem.

artur_shellunts

Hi user91,

Is it always failing on Windows? Could you please send ID of a recent meeting (that you tried to join and it failed) in a private message? We will take a look on the problem.

Thank you.

artur_shellunts

Blizz desktop version works in the same way like TeamViewer regarding network connectivity. In a browser network stack is different and in some network configurations it may not work (for example when arbitrary UDP and TCP connections are blocked).

nmoreira

Hello @user91

Thanks for your reply. I am glad that my comment or solution helped you.

Kind regards
nmoreira