Start audio and screen sharing not working
Hello Support
Since Friday, 12. July 2019, start audio and screen sharing does not work. I tried it on Friday afternoon and today morning. I have tried it with every common browser (Chrome, Firefox and Internet Explorer). The error code is: "Connection failed, please reload the page."
I would be very appreciated if you could present a solution as this week some employees will hold various webmeetings.
Kind regards
N.Moreira
Best Answer
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Hello @user91 @artur_shellunts
At our firewall we have done the following configurations:
- We have created a Service Group (TCP Ports 3478-3500) and opened it from LAN to WAN (Source: Any: Destination: Any)
- We have create an Address Object (*.compute.amazonaws.com) with Type: FQDN, IP-Version: Mixed and Zone: WANSince now we can organize and participate on webmeetings. Please let me know if this solution helped you.
Kind regards
nmoreira
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Answers
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Hello,
I am sorry for the inconvenience caused. I have sent a private message to you regarding the problem.
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Hello @user91 @artur_shellunts
At our firewall we have done the following configurations:
- We have created a Service Group (TCP Ports 3478-3500) and opened it from LAN to WAN (Source: Any: Destination: Any)
- We have create an Address Object (*.compute.amazonaws.com) with Type: FQDN, IP-Version: Mixed and Zone: WANSince now we can organize and participate on webmeetings. Please let me know if this solution helped you.
Kind regards
nmoreira
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Hi user91,
Is it always failing on Windows? Could you please send ID of a recent meeting (that you tried to join and it failed) in a private message? We will take a look on the problem.
Thank you.
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Blizz desktop version works in the same way like TeamViewer regarding network connectivity. In a browser network stack is different and in some network configurations it may not work (for example when arbitrary UDP and TCP connections are blocked).
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