Difficult to get started!

iforgot Posts: 2 ✭✭
edited May 2023 in General questions


My boss just paid for a subscription.  He wants me to be able to remotely connect from my office pc and also my pc at home.  He sent me the email from you guys after he paid for it.

But, the link only activates a license for him.  I called support and they said he has to add me as a user under management console.  He tried that but it says my email is already in use.  I had a commercial license before but I guess it was only for v12.  I downloaded v14 but it thinks I only have a free license.  

So what do we have to do so that he can add me?  Im guessing I have to delete my old account but don't know how to do that.

I tried to call support but there are too many in line.    We have paid for a subscription and can't even use it.  It seems like an overly complicated system, difficult to get up and running......



Best Answer


  • daryldesjardins

    Teamviewer is in need of CASH !!! Must be because they are trying to convert all users to business accounts