Free sessions to older versions of TeamViewer

leware
leware Posts: 1
edited May 2023 in General questions

I support my old uncle (99, half blind, half deaf) for his basic computing needs (installing stuff, &c). We were both on TV 14, things were working fine. Unfortunately, we had to install TV 12 so he could get support from a professional who is still on a (paid) version 12 license. This works, but now I can no longer connect to my uncle. I tried installing TV 12 (on two Macs, in one case a first install), but I can't connect : "The remote TeamVIewer is running an old version which is out of date".  I can understand why the company wants all free users on the latest version. But here, it's a show stopper.

What are my options ? I could get a license, but this is quite expensive since it seems I'd have to buy a minimum of a year. Any other option?

Thanks!

 

 

 

 

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Comments

  • CharlieG
    CharlieG Posts: 4

    I know this is old, but I am appalled no one from TV has responded.

  • CharlieG
    CharlieG Posts: 4

    So here we go again. My TV and the remote system were quite happy at 15.8.3.0 - yes, I know that's "old."

    q1 - What exactly does this message mean? Is it telling me that my local client doesn't like the remote, or is it just in general saying both systems are running old versions?

    q2 - the customer I support has many IT people that use this version of TV all the time. They don't see this problem. Since I don't have authority to start upgrading software, is there something else I can do to debug this further?

    Thanks

  • CharlieG
    CharlieG Posts: 4
    edited February 3

    Always feels good to answer your own question. Turns out the client on my laptop was not logged into my TV account. Once I logged in, I can connect again.

    TV - you need to fix your error message. It's misleading and bogus.

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