Newbie here.
There is probably a simple fix to this, but I am not sure how to go about to fix it. Any help would be appreciated!
Hi @dikeosp and @ThiagoX6,
Thank you for contacting us.
Can you kindly contact TeamViewer support team for license moves reset please via TeamViewer support page.
Meanwhile, kindly login to TeamViewer management console with your license account and check again the moves please.
If you would like to deactivate any registered ID, please select Deactivate.
Hope it would be helpful.
Best,
Ying
Hi Gabriel,
Thank you very much for the fast reply in the private message
My colleagues from our support team reset your remaining moves to 10. So, you should now be able to remove the device from your Management Console.
Please note that this is a special exception from our side If you need constantly more than three devices, you may consider buying a Premium license.
Wish you a great day. If there are any further questions, please do not hesitate to contact us again.
All the best,Natascha
when the Teamviewer team would like to answer me?
Really, this becomes annoying.
why this should appear, To make us remmber that there is a technical support 😅.
same for me. has TV come up with a solution?
i cannot remove device license, show error
please checking thank
trying to clean a device and get the error "No license moves left"
No license moves left DEACTIVE DEVICE
Dear Staff, i got same error message, when i wanted to remove a device. Can u reset my license moves?
Tyvm!
I am another victim of your subpar service. My mobile license all of a sudden got logged out and I can no longer log back in due to "Licenses used limit reached" I have not added any new licenses.
Meantime when I try to remove one of 3 licenses it says "No license moves left"
I am a paying customer and your service/software **bleep**. Not worth a penny.
It appears you have had this glitch for many years and never bothered to fix it.
Apparently your paying customers need to post a public message here and hope someone would come and reset account.
It is a matter of time for me when I will cancel my service with your low grade of a company and never ever use TeamViewer again!
Hi @PCSJason,
Thank you for reaching out to the Community✨
In order to reset your moves, please contact our customer support team directly.
Our dedicated Support Team will be happy to assist with move reset.
* it is required to confirm an invoice or order number for phone support, therefore, please prepare the information before making a call.
Hope you find this helpful.
Please feel free to contact us if we may assist further!
Akiho
How can I reset number of Moves in my account?
Hello @ionelbonta,
Thank you for contacting us for help!
Our dedicated Support Team can be reached via support ticket📝 or support helpline 📞 for reset the license moves.
Ying_Q
Can't desactivate device. I'm getting an error with the message "No license moves left".
Need to remove a device and add another one and is not working!
Hello Jan,
Welcome to TeamViewer Community and we are here to help!
Can you share the license information via Private Message to any community moderator please?
We will take a closer look into your case!
hi there,
I tried to deactivate some of my existing Teamviewer device, but when I click Deactivate button, it gave me an error "No License Moves Left". Can you please help me to reset them all?
Cheers
Jan
Hi Teamviewer,
Whilst I still have a number of moves left, i have just read up on this restriction and am puzzled - what is the benefit to your customers? In my opinion, this restriction merely serves to add barriers to fee paying customers using their non-premium license i.e. it appears like a coercive way to up-sell.
I currently pay for the business license and have a need to move between machines WITHOUT requiring an upgrade as at any one time, I will only need to register/use 3 computers (as I am a small company).
Please could you confirm that should I use my 10 moves, TeamViewer will negatively impact on my business by forcing me to decide either to stick with the last three registered machines or pay for an excessive number of licenses that do not meet my needs? If this is the case, I will be looking for alternative solutions as a matter of urgency.
Regards
A Teamviewer Business License customer
Hi @andreitamas,
Thank you for posting in TeamViewer Community!
As I suggested above, Can you kindly contact TeamViewer support team for individual assistance please?
Our dedicated Support Team can be reached via support ticket📝 or support helpline 📞.
If there is anything we may assist further with, feel free to contact us again.
Hi,
I have the same issue, could you please help me with the move reset.
Thank you.
Hello @lisadrone,
Thank you for posting in TeamViewer Community.
The issue you are experiencing is about the moves on your TeamViewer license has run out. Our dedicated Support Team will be happy to assist with moves reset.
You may reach TeamViewer Support Team by raising a support ticket📝 or calling the support helpline 📞.
If you are experiencing any difficulties to contact TeamViewer support team, feel free to Private Message the order information to community moderator, we may help further.
Feel free to comment below if there is anything we may help.
I have been trying to add a new device to connect with. the one used before is currently not working. After I added new device i got the message about reaching limit and that i should delete ones i am not using. So i did this and i still cant get connected.
The Business license may well come with 10 moves to replace or change the device, but the functionality of actually doing so appears to be deliberately designed to be difficult to use.
For example: be an administrator with Teamviewer Business installed on a computer. Choose to re-install the OS on that computer but uh-oh, forgot to note down the Teamviewer ID (not the first thing you might think of in when doing a re-install).
On the fresh OS, realise you need Teamviewer. Install it and try to log in. Uh-oh, install limit reached, choose a device to deactivate. You are presented with three Teamviewer IDs, so which one was it? I don't have access to check the other devices I had installed it on and there's no other information, no description of the device, no last-logged-in information, nothing.
I'm sure Teamviewer must have done this deliberately to trick users into consuming their 10 device "moves" (although in this instance, it's the same device - even more frustrating!).
Get your act together Teamviewer, change the model to concurrent devices and drop this scammy "moves" model. It smacks of trying to screw your users.
can you guys reset the license moves on the account. its a ridiculous limitation which should be better managed by some sort of active session count.
Hi @keeratle,
Thank you for contacting TeamViewer Community.
The Business license comes with 10 moves to replace or change the device.
In order to reset the moves, please call Customer Support or submit a support ticket.
Hope it could help, and feel free to contact us if we may assist further with.
Best Regards,
it Error
No license moves left
my account: [removed per Community Guidelines]
Hi all,
In order to reset your moves, I'd like you to contact our support team: TeamViewer support page.
Meanwhile, please go to your Management Console and check your license moves again.
If you need to deactivate any registered IDs, please select Deactivate.
Justin
Would you also be able to reset mine as well. had to change devices a lot of times the past few weeks and used up all allowed moves.
Hello, had the lic for almost 2 yrs and was not aware of limited # of moves. Had to travel abroad and changed equipments a few times. Now back home I cant use the main desktop.. No more moves left. Can you help me with this ? Thanks.
I have a business account and need to allow remote access on a machine, but my account says I have zero moves left. How do I change this?
Reset mine too please
I have the same issue. "no moves left" error meesage. Could you please reset my moves. I have urgent work to report. Thank you
