how do i request my activation email be resent due to not recieving

ADZ0417 Posts: 1
edited May 2 in General questions

Can someone help 

i have entered my credit ard details and have not recieved and activation code or invoice 

i do have the order number generated at the time i entered my details

i tried the emial links i tried the online chat (less than helpful) each time i try to make contact i have been directed somewhere different  



  • Natascha
    Natascha Posts: 1,591 Senior Moderator

    Hi @ADZ0417 

    Thank you for your post. 

    Is it correct, that you did not receive any invoice or activation link yet? 

    Can you please provide me your email address in a private message? I will then ask my colleagues to have a look.

    Thank you in advance and have a great day.

    All the best,

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • Hi same problem also. I just made the pruchase and did not recieve any email or invoice?


    Thanks for your help