how do i request my activation email be resent due to not recieving

ADZ0417
ADZ0417 Posts: 1
edited May 2023 in General questions

Can someone help 

i have entered my credit ard details and have not recieved and activation code or invoice 

i do have the order number generated at the time i entered my details

i tried the emial links i tried the online chat (less than helpful) each time i try to make contact i have been directed somewhere different  

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  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @ADZ0417 

    Thank you for your post. 

    Is it correct, that you did not receive any invoice or activation link yet? 

    Can you please provide me your email address in a private message? I will then ask my colleagues to have a look.

    Thank you in advance and have a great day.

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • FATONMALIQI
    FATONMALIQI Posts: 2

    Hi same problem also. I just made the pruchase and did not recieve any email or invoice?

     

    Thanks for your help

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