Error:Partner did not connect to router

blinky
blinky Posts: 1
edited May 2023 in General questions

Hi,

Everything has been working finr for weeks but tonight I keep getting the error 'Partner did not connect to router'.  The laptop is outside that Im trying to connect to and I have confirmed it has internet access ok.  I have tried with a PC and my Android to connect to the outside latop but keep getting this error - any ideas?

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  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @blinky,

    Thank you for your message.

    I recommend you to restart the TeamViewer service on your laptop.

    -Execute run, type services.msc and press OK

    -Now find TeamViewer, and restart it by doing a right-click.

    Then, restart the TeamViewer application. It should work again.

    I hope this could help. If not, do not hesitate to contact us again.

    Cheers

    Jean

    Community Manager

  • Dfinston
    Dfinston Posts: 2
    edited July 2023

    Getting the same error. help

    Tried everything. Used **Third Party Product** and **Third Party Product** to see if router working and if Teamviewer got inadvertantly deleted .. It did not not.

    I need to be able to use my full program that I want to use is Team Viewer.


    no connection to partner.


    partner did. not connect to the router

    error code: waitforConnectFailed.

  • Dfinston
    Dfinston Posts: 2

    also in my icon for remote commuter it shows. red box. yet in the other 2 computers for team viewer- don't see any red box. What is up

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