Remote Control requesting Confirmation
Hello everyone.
Today I ran into some issues when trying my mother to setup an unattended access to her work pc.
I configured her work pc according to the help article (removed personal passwords, granted easy access, checked connection is set to full access, connecting the computer to a teamviewer account) and then setup my computer to test the connection (also logging in with the teamviewer account, checking connection settings, etc) and the remote control still requests a confirmation on the work pc.
How can I turn that off so that the confirmation does not pop up any longer and we can connect to that pc without any confirmation?
Any help appreciated, I spent close to 2 hours google searching but none of the posts solved the issue.
Best Answer
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Hello @ElektroPracht,
Thank you for your message.
You need to check three things:
- (1) On the remote computer, the settings for incoming connections are set up Full Access
- (2) On your computer, the settings for outgoing connection are also set on Full Access
- When you connect to the remote computer, use the button Remote control using password
If these three things are set up, I can guarantee you that TeamViewer won't ask you for a confirmation anymore!
Best,
Jean
Community Manager
6
Answers
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Hello @ElektroPracht,
Thank you for your message.
You need to check three things:
- (1) On the remote computer, the settings for incoming connections are set up Full Access
- (2) On your computer, the settings for outgoing connection are also set on Full Access
- When you connect to the remote computer, use the button Remote control using password
If these three things are set up, I can guarantee you that TeamViewer won't ask you for a confirmation anymore!
Best,
Jean
Community Manager
6 -
Hey there, for some reason that button didn't show up when we were setting it up. Today it was suddenly there and it worked like a charm.
Thanks a bunch and have a nice day!
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This did not work for me
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What is the setting difference if you want the prompt for conformation, I save customers so I have their ID but wish to use prompt for conformation but some customer don't give this option?
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