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Problem with Remote connection on Tablet

Hi,

im using Temviewer11 to connect from my Win10 PC 2 Tablets.

One of the Tablets i cant connect remote because there is no button. Why?

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Comments

  • Scotty
    Scotty Posts: 492 Staff member 🤠

    Hi Alikante!

    Thanks for posting.

    From the looks of your connection, it seems there is no QS addon installed which means you will not be able to use full control. However, there are some Tablets that TeamViewer cannot remotely control as we need co-operation from the manufacturer to control android devices. You can find out more about this here: https://www.teamviewer.com/en/help/341-How-can-I-control-my-Android-device-with-TeamViewer

    It looks like you are using a Touchlet X5? If this is the case, unfortunately we do not support these devices. I'm sorry for the issue there.

    All the best
    -Scotty

    Senior Moderator
    Did my reply answer your question? Why not accept it as a solution to help others?
  • Thanks 4 your Answer.

    Yes one of my Tablets is an X5, but the remote connection works fine on this Device.

    The not working one is an "I-Onik TP7-1000 DC" with Info TM X15 Chipset.

    http://www.i-onik.de/tp7zoll-dualcore

    regards

  • Dear Scotty,

    Hope you are doing well. we are facing the same problem with Team Viewer. While connecting to android device we are unable to remotly control the device but it only showing tablet stats like battery, its storage summary, isnatlled apps etc. The tablet we are using is Samsung SM-T231 and android version is 4.4.2. Teanviewer Version is 15.6.88 QS installed on tablet and windows version is 15.3.2682 QS and its a licensed one. Kindly guide us to get rid of this problem. Thanks


    @Scotty wrote:

    Hi Alikante!

    Thanks for posting.

    From the looks of your connection, it seems there is no QS addon installed which means you will not be able to use full control. However, there are some Tablets that TeamViewer cannot remotely control as we need co-operation from the manufacturer to control android devices. You can find out more about this here: https://www.teamviewer.com/en/help/341-How-can-I-control-my-Android-device-with-TeamViewer

    It looks like you are using a Touchlet X5? If this is the case, unfortunately we do not support these devices. I'm sorry for the issue there.

    All the best
    -Scotty



    @Scotty wrote:

    Hi Alikante!

    Thanks for posting.

    From the looks of your connection, it seems there is no QS addon installed which means you will not be able to use full control. However, there are some Tablets that TeamViewer cannot remotely control as we need co-operation from the manufacturer to control android devices. You can find out more about this here: https://www.teamviewer.com/en/help/341-How-can-I-control-my-Android-device-with-TeamViewer

    It looks like you are using a Touchlet X5? If this is the case, unfortunately we do not support these devices. I'm sorry for the issue there.

    All the best
    -Scotty



    Regards,

    Junaid Zaffar

     

     

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