Using app to connect to Mom's computer

Please help! I am able to remotely manange my mom's computer from my laptop. However, I will be traveling without my computer, and I need to be able to connect with the app on my phone (android). I have signed in to the app, but when I select "remote control (using password)" I receive the message "This partnner does not accept incoming connections." What do I need to change on my mom's computer to fix this problem? I did go into her settings - Extras - Options - General - Network Settings - and changed Incoming LAN Connections to "accept" but I don't know what I'm doing here, so it was just a guess, and it didn't help. Thanks in advance for any help from anyone!

Anita Tally

Joplin, MO

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Anita

Your solution was not helpful. However, I found out on my own that I was trying to connect to her old computer, and when I put in her ID on her new computer, everything was fine -- I am now able to access her computer from my android device. I haven't figured out how to "update" my "directory" but I think I can manage it. Thanks!

Anita

JeanK

Hello @Anita

Thank you for your message.

You need to make sure that in the Advanced options of your mother's computer you select the right settings. The access control in the setting for connections to this computer needs to be set on Full access as described below:

2019-09-13 16_03_50-TeamViewer options.png

I hope it's not too late. We wish you great fun with our product!

Cheers,

Jean

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Anita

JeanK

Hello @Anita

Thank you for your message.

I hope it's not too late. We wish you great fun with our product!

Cheers,

Jean

Anita

Sadly, this did not help, as the settings were already what you suggested. Any other ideas?

Anita