remote computers that I know are online have dissappeaared from all lists
on one computer I tried entering in the persons id and it said computer was not online
Hello @rshair69
Thank you for your message.
I recommend you to ask the person on the remote side to check if he/she gives you HIS/HER ID and not a partner ID.
You will find all the information you need about the TeamViewer ID in our Knowledge Base article here: Where do I find my TeamViewer ID?
I hope this could help. If not, do not hesitate to ask your questions here.
Cheers,
Jean
Learn more about the latest feature we’ve released.
Discover quick, practical tips to get more out of TeamViewer each month.
