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Blank Chat, doesnt work on my Pc but works ok in another one

My teamviewer chat shows all blank, its not working now, any idea? Thanks for your support

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  • Ying_Q
    Ying_Q Posts: 896 Moderator

    Hi @OInnovala,

    Thank you for posting.

    We would like to understand the scenario. Can you kindly provide additional information like a screenshot of the blank chat window, TeamViewer version and the operating system please?  

    Look forward to hearing from you soon.

    Regards

    Ying_Q


    Ying_Q

    Community Moderator/中文社区管理员
  • Chat seen blank, but in other computer with the same user it open normal showing also all chat history.
    Teamviewer version: 14.6.4835
    Windows 7 SP1

    C:\Users\Dell3520\Pictures\TEAMVIEWER BLANK CHAT.jpegTEAMVIEWER BLANK CHAT.jpeg




  • Ying_Q
    Ying_Q Posts: 896 Moderator

    Hi @OInnovala,

    Thank you for the reply with the screenshot.

    Can you kindly try to update your Internet Explorer to the latest version and then restart TeamViewer client to check for the difference please.

    Look forward to hearing from you soon.

    Regards

    Ying_Q


    Ying_Q

    Community Moderator/中文社区管理员
  • Thanks Ying_q for your support, but I dont use Internet Explorer in that machine, I'm using Chrome. Let me try to update it by windows update option but I dont think this is the solution because I run Teamviewer on other Pc with similar configurations and it works fine.

     

  • I have the same problem, Teamviewer 15

    2020-02-10_113148.png

     

  • Oris
    Oris Posts: 2

    I have the same problem, Teamviewer 15

     

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