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Remote control mouse not working

As read from somewhere in the community to disable remote input, but just as the subject described and the attached screen capture explains. 

Mine is a business license. Any idea perhaps? Bug again, perhaps?


Screenshot 2019-10-16 at 8.44.33 AM.png



  • Ying_Q
    Ying_Q Posts: 1,264 Moderator

    Hi @AIBLTD,

    Thank you for posting.

    As you have mentioned that you are a licensed user, can you kindly check whether you have signed in your licensed account on TeamViewer client please?

    • If you do, but the setting is still grey out. Please restart the connection to check for the difference
    • if still no luck after restart the connection with signin licensed account, kindly contact TeamViewer Support Team for further assistance or provide your TeamViewer version and Operating system version in the reply post please.

    Thank you for your understanding and hope the steps above will be helpful.



    Community Moderator/中文社区管理员