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Canceling my subscription and getting a refund


It's a bit frustrating on how I can cancel my subscription. I tried to call your support and just waited 30mins for nothing because the representative just told me to submit a ticket. Checking your website there is no way for me to submit a ticket on how I can cancel an order.


Please help.

Invoice No. **Please do not post TeamViewer IDs**



  • Yuri_T
    Yuri_T Posts: 1,987 Moderator

    Hi @RCIT ,

    Thank you for your message.
    We're sorry to hear about your negative experience.

    I have arranged for someone to contact you via a support ticket regarding a cancellation.
    So please wait for the ticket form our support team. I apologize for any inconvenience caused.

    All the best, Yuri

    Community Moderator/ コミュニティモデレーター
  • I have absolutly the same problem. How I can submit my ticket if ticket form is missed? Help me please.

  • teresay
    teresay Posts: 1


    i have the same problem can you please contacct me

  • tonysilvafr74
    tonysilvafr74 Posts: 1 Newbie

    I have the same problem.

    I call to TeamViewer and one person tell me, don't worry I am gonna send you an email. you only need answer to me with the information I want to cancel my plan.

    But the problem is I wait for an email that never came.

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