File transfer problem

RAS1976

File transfer box on one of my client's computer is blank. I can remotely connect to his computer but cannot transfer files between computers as I have in the past.

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TeamViewer 14

Accepted answers

Kerstin_PO

Hi @RAS1976 ,

thanks for your feedback. What do you mean with "my client's computer is blank": are there no files/folders shown for the remote side in the file transfer window? Could you maybe post a screenshot as well as telling us the operating systems and the TeamViewer versions on both sides (local and remote side)?

Thanks a lot,

Best, Kerstin

All comments

Kerstin_PO

Hi @RAS1976 ,

Thanks a lot,

Best, Kerstin

RAS1976

Teamviewer Screenshot (2).JPG

Good Morning Kerstin,

Thank you for your response. I have attached in a picture the File Transfer Box for the client I am having trouble with it. Any help you may be able to provide here would be great. Have a great day.

Kerstin_PO

Hi @RAS1976 ,

thanks for sharing the screenshot.

Which operating system is the remote side?
Which TeamViewer version is running on the remote side?
Is there some error message in the "Error log" tab next to the job queue?

Best,

Kerstin

panalogic

I have the same issue with one of my clients computers. This feature was working but they recently upgraded their PC from Windows 8 64-bit to Windows 10 64-bit. Now the remote computer side in the File Transfer screen is blank, exactly as described and shown by the person above.