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Disable ads

I'm using licensed (Business) version on OSX, after upgrading to version 15 I have ads showing (see pic)Screenshot 2019-11-21 at 16.27.12.png. Why is this ads here and how can I disable it?


Best Answer


  • GavDaniels
    GavDaniels Posts: 12 ✭✭

    Its not just the MAC Version.

    My Windows Version is getting the Ad popups as well.

    I pay my yearly subscription, how about a little respect!

  • Ying_Q
    Ying_Q Posts: 1,217 Moderator

    Hi @GavDaniels 

    Thank you for your feedback. We’re sorry to hear about your negative experience. Can you kindly send over your invoice number and contact details via a Private Message to community moderator please. If possible, kindly share the screenshot of the advertisement or pop-out window please. We are sorry for the inconvenience caused and thank you for your understanding.

    Best regards,




    Community Moderator/中文社区管理员

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  • stevenlee
    stevenlee Posts: 4

    I'm gettting repeated ads in Teamviewer. I want them to stop, permanantly. 

  • AppleCore
    AppleCore Posts: 3 ✭✭

    Any way to turn off the ads? I pay for a business level [that is all I need] & get ads that pop up. I don’t need anything more. Just an annoyance. thanks! Otherwise great product/service.

  • JeanK
    JeanK Posts: 4,722 Senior Moderator

    Hello @GavDaniels@mvranjes@AppleCore, and @stevenlee

    Thank you for your messages. ?

    Licensed customers using Windows can now able to disable in-app ads via the TeamViewer options.

    We explain how to proceed here: Disable in-app ads 

    Best regards,


    French Community moderator


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  • amalla1970
    amalla1970 Posts: 6 ✭✭

    I have windows 10 and I have a registered lic.

    After Each asistance I am getting a Add Message "Black Screen is here on Mac" 

    I have clicked about 8 times Dont sho again. I dont mind email updates but "pop up adds" disrupt the service flow because after one asistance I have another client waiting. This is on version 15.8.3

  • SimonWalsh
    SimonWalsh Posts: 2 ✭✭

    This still has not been sorted out.

    Time to cancel and move to another service.