Impossible to control remotely

cerpach71
cerpach71 Posts: 1
in General questions

Hi, I have the following problem when wanting to use teamviewer remotely. I connect to the remote computer I see the desktop but I don't see the cursor of the mause and I can't control it.
The operating system of both computers is mac os catalina.
I appreciate you can help me find a solution.
A greeting .

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  • Esther
    Esther Posts: 4,051 Staff member 🤠

    Hi @cerpach71 

    Thanks for your post. 

    You might find a solution to your issue in this reply from @MoreCoffee : Re: TeamViewer is preparing for macOS Catalina

    I hope this helps you.

    Best, Esther

    Former Community Manager

  • GregKanczes
    GregKanczes Posts: 2

    On the Mac System Preferences, change the settings for Security & Privacy > Screen Recording > TeamViewer to allow.  This is what sends the screen output to your screen.  You need to be in front of the remote Mac to do this, or have someone do it for you.

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