Can you kindly forward and check the KB article - Add users to your company profile to make sure that all the steps are correct during the license activation process please. Please be cautious on adding new user and existing user as the steps are slightly different.
If you would like further assistance and confirmation on license activation, feel free to contact TeamViewer Support Team for more discussion.
Hi @Gvs88,
Thank you for your post in TeamViewer Community.
Can you kindly forward and check the KB article - Add users to your company profile to make sure that all the steps are correct during the license activation process please. Please be cautious on adding new user and existing user as the steps are slightly different.
If you would like further assistance and confirmation on license activation, feel free to contact TeamViewer Support Team for more discussion.
Hope it helps.
Regards
Ying_Q