Teamviewer 13 - Unable to use QuickSupport afte recent update

RicoNL

Dear Teamviewer,

We have an issue where we are unable to connect to our existing quicksupport on Mac OS clients after the latest update we are using version 13.

Hope someone could provide us with a solution so we kan keep using the product.

Kind Regards,

Rico 

Ying_Q

Hi @RicoNL,

Thank you for your post.

In order to assist you with a better possible solution, can you kindly provide the error message or screenshot of the problem if you ever get one, the current operating system  and TeamViewer version on both devices please.

Look forward to hearing from you soon.

Regards

Ying_Q