Week Now, still no response to Support Ticket, no one answering phones

It's been a week of trying to get through now.

I have tried Canadian Support. United States Support. And now tried Australia (gone to wrong number) and can't get through.

Combined with no response to e-mail ticket.

We can't log into our TV account with the client. Only from the webpage. This is business affecting, and we're going to have to look at paying for someone elses service if we cant get a response.

Honestly, we've spent thousands of dollars supporting this product. Can't we get a reply?

Find more posts tagged with

Accepted answers

JD_PBX

Called in this morning, and got through in about 60 seconds. To South American Support, whom are apparently helping out NA Support at the moment due to massive support requests.

A HUGE shout out to David Fragoso, amazingly friendly, articulate, and capable gentleman.

I honestly thought he was perhaps French Canadian from the accent, and his english was perfect. Which is how I know he was from SA Support, as he apologzed if I had any toruble understanding him, and I was blown away. His English was exceptional.

We are able to add devices and install the TV Software again without issue. Lovely!

All comments

JD_PBX

Called in this morning, and got through in about 60 seconds. To South American Support, whom are apparently helping out NA Support at the moment due to massive support requests.

A HUGE shout out to David Fragoso, amazingly friendly, articulate, and capable gentleman.

We are able to add devices and install the TV Software again without issue. Lovely!

JD_PBX

Well, it's 5:03PST now, so after 3 straight hours of a cell in one hand, and a regular phone in the other, and constantly dialing back into the support lines, and waiting till it hangs up due to "extremely high volumes" it's not "out of business hours".

Lovely.