Computer not showing up

gjanken Posts: 5 ✭✭
edited May 2023 in General questions

I am using the Free version of TeamViewer.  I use it to help my 89 year-old Mom with her computer issues.  For some reason her computer is showing up on My Computers as being offline, even though I know she is online.  I've been using TeamViewer with her for several years and this is the first time this has happened.  Any suggestions?

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