Forgot Password Locked?

Jeffery2k
Jeffery2k Posts: 1
edited May 2023 in General questions

Hi,

One of our employees recently left and we need to get into his teamviewer account. We have his e-mail and are trying to use the Forgot Password option to login, but I think we made too many attempts (we tried 20+ times to use that function as it worked before, before we realized we never re-enabled his e-mail). Now it won't send us the password to the e-mail. Is there any chance it's locked on the TeamViewer side because it thought it was a DoS attack?

If so how do we remedy this as we already gave it 24 hours.

Comments

  • JeanK
    JeanK Posts: 7,034 Community Manager 🌍

    Hello @Jeffery2k,

    Thank you for your message.

    I confirm you that we do not block accounts after multiple password reset attempts.

    I've sent you an e-mail to follow-up your request. Make sure to check also your spam folder. ?

    Cheers,

    Jean

    Community Manager

Trustpilot

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