How long does a refund take?
I bought a license for TeamViewer on the 31st of January 2020 and the amount was immediately reserved on my credit card. On the same day I determined I would not need to require TeamViewer anymore and asked for a refund via the sales team and got confirmation that the subscription was cancelled according to your 7 day refund policy.
It it a week later and the funds are still reserved on my credit card. How long does it take for TeamViewer to release the funds again?
Best Answer
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Hello @alidaonline,
Thank you for your message.
We are currently slower than usual with the refunds: refunds can take up to 14 days.
We are sorry for the inconveniences caused.
Best regards
Jean
Community Manager
5
Answers
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Hello @alidaonline,
Thank you for your message.
We are currently slower than usual with the refunds: refunds can take up to 14 days.
We are sorry for the inconveniences caused.
Best regards
Jean
Community Manager
5 -
I have been waiting on a refund since January, getting ignored on my support ticket #33328994 also on facebook and twitter. Also told lies if i call the support number.. 14 DAYS.. what a joke...
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well same happened to me, i tried to contact them with no luck.
shame on them.
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