Downgrade a client to older version

kimd

One of my clients accidentally upgraded and now I can not connect.  Why do they pop up the "newer version" message to clients???? I can't connect now and they are not able to downgrade as they are not saavey enough. Also how can i disable this message and prevent them from upgrading?

JeanK

Hello @kimd

Thank you for your message. ?

We are sorry to hear you had issues connecting with your customer because of an unwanted update. ?

You have two ways of preventg this from happening again:

1. Setting this up in the TeamViewer options of the customer's client
   
2. Applying a TeamViewer policy that does not allow any updates. You will find all the information you need in our Knowledge Base article here: How to add a new settings policy. Here again, you will have to add the settings Check for new version → Never and Install new versions automatically → No automatic updates

I hope this could help. ?

If not, do not hesitate to ask your questions here and sorry again for the inconveniences caused.

Best,

Jean