Licence purchased but errored out whilst activating, left with nothing

miro2017

Hi Guys

Recently we purchased a business licence but whilst i was trying to activate it all i could see was flood of red error messages in the middle of the screen. I didnt pay too much attention to that, believing that the activation was successfull and all is fine. Today i started to get these free software warnings etc. I tried to find a way how to contact TW support but so far no luck (live ticket requires a licence number which i dont have as all they sent us is an activation link). Does anyone have any idea how to sort this out? Bassically i just paid over $500 and all im left with is a free licence account

Thanks so much for any ideas

Esther

Hi @miro2017

Thank you for your post and welcome to the TeamViewer Community.

Can you please try to activate the license again? In this Knowledge Base article, you will get to know how to activate the Business-license. 

As a workaround: You can also activate the license directly by entering the licensekey in your TeamViewer under Extras --> Activate license (the licensekey is stated on the invoice and begins with 09-XXX).

Please keep us updated, if this solves the issue.

Best, Esther