Refund delay

I'm waiting for my refund since February 10th, it’s nearly 4 weeks, what should I do? I got a credit note but no money.

Thank you

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[Former Staff]

Thank you for your post.

With regards to the refund, please check the email that our support team sent.

If you have any questions regarding your cancellation, please do not hesitate to contact us. We are happy to assist you individually.

Kind regards,
Yuri

Former Japanese Community Moderator