Multiple companies connecting to the same computer

gmanea2005
gmanea2005 Posts: 1
edited May 2023 in General questions

I have a subscription and have installed TeamViewer on some of my customers' computers but ocasionally they need support from a different company that also uses TeamViewer? Is that possible, how and what about version conflict?

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  • DomLan
    DomLan Posts: 490 ⭐Star⭐

    Hi @gmanea2005 

    Teamviewer always allows connection from a version equal to or higher than the target version. Eg.:

    15 -> 14 OK

    14 -> 14 OK

    14 -> 15 KO

    In your case I seem to understand, from the tag you entered, that you have a version 14.
    In this case, whoever contacts you must have version 14 or the latest version 15 available.
    Licenses: for TeamViewer it is sufficient that one of the two parties has a licensed version.

    Regards

    Domenico Langone

    MCSD: App Builder

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