Why does it keep asking me if I want to buy?

I bought a Business license. In my session it still shows "free" and when the session ends there is a popup saying "This was a free session sponsored by www.teamviewer.com......." and giving me a button to "Buy license." How can I make it know that I already have a license?

Thanks for any suggestions.

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Accepted answers

Hi barry,

Thank you for your post!

From what you described, it sounds like your licence has not been activated, yet.

In order to activate it on your device, simply follow the instructions given in our Knowledge Base:

https://community.teamviewer.com/t5/Knowledge-Base/How-to-activate-Business-license/ta-p/4326

If you have any further questions, please don't hesitate to let us know.

All the best,

Katharina

That worked. Thank you. I do not see where to accept it as the solution?

All comments

Hi barry,

Thank you for your post!

From what you described, it sounds like your licence has not been activated, yet.

In order to activate it on your device, simply follow the instructions given in our Knowledge Base:

https://community.teamviewer.com/t5/Knowledge-Base/How-to-activate-Business-license/ta-p/4326

If you have any further questions, please don't hesitate to let us know.

All the best,

Katharina

That worked. Thank you. I do not see where to accept it as the solution?

Guess I had to sign in to accept the solution. :smileyhappy:

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