Teamviewer changing screen resolution back and forward

da_bre

Hi

I have some problems recently that on remote mashine screen resolution on teamviewer changes quickly from 1920X1080 to 1024X768 and back, thats happens in a second fast... I can not confirm that screen resolution indeed changes on a remote mashine, or it just appier to me on a teamviewer. For me resolution changes, I get down in a systemtray message "this is not optimal resolution....click here for more info..." but I am not so fast, in a second its back again to 1920X1080.

 

I am using win7 64bit on a remote mashine. 

 

Here is some part of a log if that helps:

2017/06/10 08:51:18.587 3348 1552 G1 CMainWindow::OnSessionChange [OnlineState] 8
2017/06/10 08:51:18.618 2360 2364 S0 SERVICE_CONTROL_SESSIONCHANGE session=1, statusCode=WTS_SESSION_UNLOCK
2017/06/10 08:51:19.139 2560 5300 D1 Switching Desktops. ThreadDesktop: Winlogon, InputDesktop: Default: ChangeThreadDesktop(): SetThreadDesktop to Default successful
2017/06/10 08:51:19.142 2560 5300 D1 tvdesktop::InputBlocker::SyncState()
2017/06/10 08:51:19.142 4016 4020 H64 tv_x64.exe: Starting Update Hook
2017/06/10 08:51:19.174 2560 1868 D1 runLLHook(): ChangeThreadDesktop(): SetThreadDesktop to default successful
2017/06/10 08:51:19.142 4008 4012 H32 tv_w32.exe: Starting Update Hook
2017/06/10 08:51:19.462 2360 2408 S0! CMeetingControl[2]::Received_MeetingSubscribeStream(): invalid streamID=24
2017/06/10 08:51:19.483 2560 5300 D1 CAero::DisableComposition(): Aero theme disabled. Result 1
2017/06/10 08:51:19.484 2560 5300 D1 GrabMethodWin::CreateMonitorDC(): Using device \\.\DISPLAY1
2017/06/10 08:51:19.484 2560 5300 D1 CGrabScreenGDI::Initialize(): BPP_USED = 32, colors = 4294967296
2017/06/10 08:51:19.484 2560 5300 D1 CGrabScreenGDI::Initialize() m_State=1
2017/06/10 08:51:19.523 2560 5300 D1 Desktop: Grabbed screen is ok.
2017/06/10 08:51:19.585 3348 764 G1 RA: quality suggestion by capacity measurement: (1908)
2017/06/10 08:51:19.585 3348 764 G1 RA: Audio quality set to 60000
2017/06/10 08:51:19.585 3348 764 G1 RA: Control stream will get created
2017/06/10 08:51:19.586 2360 2408 S0 ReadStreamParameters(): streamID=26 type=12 (StreamType_RemoteAudioControl), source=[531863711,-2140254437], features=1, compression=2
2017/06/10 08:51:19.586 3348 3104 G1 RA: Controlstream succesfull registered with id 26
2017/06/10 08:51:19.812 2560 4112 D1 CScreenStreamSender::SendDisplayParams() 1920x1080x8 on 17 to 3
2017/06/10 08:51:19.819 3348 764 G1 RA: quality suggestion by capacity measurement: (1908)
2017/06/10 08:51:19.819 3348 764 G1 RA: Audio quality set to 120000
2017/06/10 08:51:19.819 3348 764 G1 RA: Control stream will get created
2017/06/10 08:51:19.819 3348 764 G1 RA: RemoteAudioSender get started
2017/06/10 08:51:19.831 2360 2416 S0 ReadStreamParameters(): streamID=27 type=12 (StreamType_RemoteAudioControl), source=[531863711,-2140254437], features=1, compression=2
2017/06/10 08:51:19.831 3348 764 G1 RA: Controlstream succesfull registered with id 27
2017/06/10 08:51:20.753 3348 1552 G1 AccountVisibilityTracker::CheckIdleState(): [OnlineState] System is back to active
2017/06/10 08:51:20.754 2360 2420 S0 CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=33
2017/06/10 08:51:20.942 2360 2420 S0! CMeetingControl[2]::Received_MeetingSubscribeStream(): invalid streamID=26
2017/06/10 08:51:20.998 3348 764 G1 RA: quality suggestion by capacity measurement: (1908)
2017/06/10 08:51:20.998 3348 764 G1 RA: Audio quality set to 60000
2017/06/10 08:51:20.998 3348 764 G1 RA: Control stream will get created
2017/06/10 08:51:21.000 2360 2412 S0 ReadStreamParameters(): streamID=28 type=12 (StreamType_RemoteAudioControl), source=[531863711,-2140254437], features=1, compression=2
2017/06/10 08:51:21.002 3348 764 G1 RA: Controlstream succesfull registered with id 28
2017/06/10 08:51:21.108 3348 1552 G1 AccountVisibilityTracker::SetAccountVisibilityTimer(): [OnlineState] ResultCB, state changed to: 0
2017/06/10 08:51:23.981 2560 3232 D1 DisplayQuality m=2, bpp=32, q=80, echo=-1, conRating=2, cpu=4588, capacity=1908, RTT=1704279, reliability=2
2017/06/10 08:51:24.807 2560 3476 D1 Desktopencoding: Tiles, buffer depth=32bpp, transmitted color depth=8bpc, features=127
2017/06/10 08:51:24.827 2560 3476 D1 Tile caching activated
2017/06/10 08:51:24.962 2560 3476 D1 CScreenStreamSender::SendDisplayParams() 1920x1080x32 on 17 to 3
2017/06/10 08:51:24.989 3348 2736 G1 RA: RemoteAudioSender get started
2017/06/10 08:51:34.439 2560 1468 D1! MouseHandlerDesktopWin::ProcessCommand(): SendInput very slow, duration=920ms
2017/06/10 08:51:34.456 2560 5300 D1 GrabMethodWin::CreateMonitorDC(): Using device \\.\DISPLAY1
2017/06/10 08:51:34.457 2560 5300 D1 CGrabScreenGDI::Initialize(): BPP_USED = 32, colors = 4294967296
2017/06/10 08:51:34.457 2560 5300 D1 CGrabScreenGDI::Initialize() m_State=1
2017/06/10 08:51:34.462 2560 1820 D1 Monitors: Intel(R) HD Graphics Family, \\.\DISPLAY1, 1024x768 (0,0), flags=5, dpi=96
2017/06/10 08:51:34.472 2560 1820 D1 SendInfo() executed.
2017/06/10 08:51:34.487 2560 5300 D1 GrabMethodWin::CreateMonitorDC(): Using device \\.\DISPLAY1
2017/06/10 08:51:34.488 2560 5300 D1 CGrabScreenGDI::Initialize(): BPP_USED = 32, colors = 4294967296
2017/06/10 08:51:34.488 2560 5300 D1 CGrabScreenGDI::Initialize() m_State=1
2017/06/10 08:51:34.490 2560 4112 D1 Tile caching activated
2017/06/10 08:51:34.515 3348 1552 G1 Monitors: Intel(R) HD Graphics Family, \\.\DISPLAY1, 1024x768 (0,0), flags=5, dpi=96
2017/06/10 08:51:34.517 2560 4112 D1 CScreenStreamSender::SendDisplayParams() 1024x768x32 on 17 to 3
2017/06/10 08:51:34.519 3348 2736 G1 RA: RemoteAudioSender get started
2017/06/10 08:51:34.521 3348 2736 G1 Display buffers allocated: width = 1024, height = 768, bpp = 32
2017/06/10 08:51:34.558 2560 2832 D1 CScreenStreamSender::SendDisplayParams() 1024x768x32 on 17 to 3
2017/06/10 08:51:34.561 3348 2736 G1 RA: RemoteAudioSender get started
2017/06/10 08:51:35.591 2560 3476 D1 tvdesktop::MachineControlDesktop::Received_AutoLockOnSessionEnd - received lockWSAfterSessionEnd = true, cp = 03DDB690, this = 03DA5CC4
2017/06/10 08:51:35.591 2560 3476 D1 tvdesktop::WorkstationLocker::SetAutoLockOnSessionEnd: [S:-2140254437 , P:719423208] is trying to change autolock from 1 to 1. [CL: 1]
2017/06/10 08:51:35.591 2560 3476 D1 tvdesktop::WorkstationLockerWin::UpdateLockerList: Called with: [le:1, S:-2140254437, P:719423208]
2017/06/10 08:51:35.591 2560 3476 D1 tvdesktop::WorkstationLockerWin::UpdateLockerList: New lockerssize 1
2017/06/10 08:51:35.591 2560 2832 D1 InfoCommandHandlerDesktop::ReceivedInfo: connected to 719423208, client version is 12.0.78313 , OS=16
2017/06/10 08:51:35.591 2560 2832 D1 DisplayQuality m=2, bpp=32, q=80, echo=-1, conRating=2, cpu=4588, capacity=1908, RTT=1623144, reliability=2
2017/06/10 08:51:35.646 2360 2412 S0 UDP: create udp connection was not successful: establish udp connection timed out: (*)
2017/06/10 08:51:35.646 2360 2408 S0! RemoteSession[5]::AddRequestedCarrier(): request carrier UdpToPartner failed!
2017/06/10 08:51:35.646 2360 2408 S0!! receive failed e=10009
2017/06/10 08:51:35.646 2360 2408 S0! UdpConnection[9]: UDP statistics: nb=4
2017/06/10 08:51:36.142 3348 2736 G1 ServerThreadInfo connected to 719423208, client version is 12.0.78313 , OS=16
2017/06/10 08:51:36.149 2560 5300 D1 GrabMethodWin::CreateMonitorDC(): Using device \\.\DISPLAY1
2017/06/10 08:51:36.150 2560 5300 D1 CGrabScreenGDI::Initialize(): BPP_USED = 32, colors = 4294967296
2017/06/10 08:51:36.150 2560 5300 D1 CGrabScreenGDI::Initialize() m_State=1
2017/06/10 08:51:36.162 2560 1820 D1 Monitors: Intel(R) HD Graphics Family, \\.\DISPLAY1, 1920x1080 (0,0), flags=134217733, dpi=96
2017/06/10 08:51:36.169 2560 1820 D1 SendInfo() executed.
2017/06/10 08:51:36.181 3348 1552 G1 Monitors: Intel(R) HD Graphics Family, \\.\DISPLAY1, 1920x1080 (0,0), flags=134217733, dpi=96
2017/06/10 08:51:36.194 2560 5300 D1 GrabMethodWin::CreateMonitorDC(): Using device \\.\DISPLAY1
2017/06/10 08:51:36.195 2560 5300 D1 CGrabScreenGDI::Initialize(): BPP_USED = 32, colors = 4294967296
2017/06/10 08:51:36.195 2560 5300 D1 CGrabScreenGDI::Initialize() m_State=1
2017/06/10 08:51:37.334 2560 3476 D1 tvdesktop::MachineControlDesktop::Received_AutoLockOnSessionEnd - received lockWSAfterSessionEnd = true, cp = 03DDB690, this = 03DA5CC4
2017/06/10 08:51:37.335 2560 3476 D1 tvdesktop::WorkstationLocker::SetAutoLockOnSessionEnd: [S:-2140254437 , P:719423208] is trying to change autolock from 1 to 1. [CL: 1]
2017/06/10 08:51:37.335 2560 3476 D1 tvdesktop::WorkstationLockerWin::UpdateLockerList: Called with: [le:1, S:-2140254437, P:719423208]
2017/06/10 08:51:37.336 2560 3476 D1 tvdesktop::WorkstationLockerWin::UpdateLockerList: New lockerssize 1
2017/06/10 08:51:37.336 2560 2832 D1 InfoCommandHandlerDesktop::ReceivedInfo: connected to 719423208, client version is 12.0.78313 , OS=16
2017/06/10 08:51:37.336 3348 764 G1 ServerThreadInfo connected to 719423208, client version is 12.0.78313 , OS=16
2017/06/10 08:51:37.336 2560 2832 D1 DisplayQuality m=2, bpp=32, q=80, echo=-1, conRating=2, cpu=4588, capacity=1908, RTT=1623144, reliability=2
2017/06/10 08:51:37.510 2560 3476 D1 Tile caching activated
2017/06/10 08:51:38.343 2560 3476 D1 CScreenStreamSender::SendDisplayParams() 1920x1080x32 on 17 to 3
2017/06/10 08:51:38.344 3348 2736 G1 RA: RemoteAudioSender get started
2017/06/10 08:51:38.345 3348 2736 G1 Display buffers allocated: width = 1920, height = 1080, bpp = 32
2017/06/10 08:52:05.749 3348 2900 G1 VoIP: Receiver: Audio pipeline: Mixed signal: Levels (in dB): Histogram (#samples=3000): Range [-100,0) DD: A.........
2017/06/10 08:52:05.784 3348 4312 G1 VoIP: Sender: Audio pipeline: VoiceCaptureDMOSourceFilter #1: AEC quality: echoreduction = 0.0dB, converged = 1
2017/06/10 08:52:05.785 3348 1440 G1 VoIP: Sender: Audio pipeline: Noisegate: Levels: Histogram (#samples=3000): Range [-100,0) DD: 9:::::....
2017/06/10 08:52:05.786 3348 1440 G1 VoIP: Sender: Audio pipeline: Noisegate: Levels blocked: Histogram (#samples=2981): #[-100,-90)=2981,
2017/06/10 08:52:12.335 2360 2412 S0 Estimated RTT to Router: 346 ms, Reliability: 3, Carrier: 1
2017/06/10 08:52:20.623 3348 1304 G1 CClipboardController::SendClipboardContent: (5 data formats)
2017/06/10 08:52:21.481 2360 2420 S0 Estimated RTT to 719423208: 1126 ms, Reliability: 3, Carrier: 1
2017/06/10 08:53:05.758 3348 2900 G1 VoIP: Receiver: Audio pipeline: Mixed signal: Levels (in dB): Histogram (#samples=3000): Range [-100,0) DD: A.........
2017/06/10 08:53:05.784 3348 4312 G1 VoIP: Sender: Audio pipeline: VoiceCaptureDMOSourceFilter #1: AEC quality: echoreduction = 0.0dB, converged = 1
2017/06/10 08:53:05.785 3348 1440 G1 VoIP: Sender: Audio pipeline: Capturer data ticking: Periods (in ms): Histogram (#samples=5999): avg=19.998582, #[0,2)=1, #[8,10)=0.5%, #[10,12)=0.5%, #[14,16)=1, #[18,20)=46.1%, #[20,22)=51.7%, #[22,24)=0.6%, #[24,26)=0.3%, #[26,28)=0.1%, #[28,30)=0.1%, #[30,32)=0.1%, #[32,34)=2, #[38,40)=1, #[40,42)=2,
2017/06/10 08:53:05.785 3348 5076 G1 VoIP: Sender: Audio pipeline: Noisegate: Levels: Histogram (#samples=3000): Range [-100,0) DD: A.........
2017/06/10 08:53:05.785 3348 5076 G1 VoIP: Sender: Audio pipeline: Noisegate: Levels blocked: Histogram (#samples=3000): #[-100,-90)=3000,
2017/06/10 08:53:10.878 3348 2900 G1 VoIP: Receiver: Participant channel "da_bre (719 423 208)" [719423208,-1072777860] (V3): JitterBuffer statistics block ( JBS V5 ): -------------------
2017/06/10 08:53:10.878 3348 2900 G1 JBS ("da_bre (719 423 208)" [719423208,-1072777860]): JitterBuffer was permanently shut!
2017/06/10 08:53:10.899 3348 2900 G1 VoIP: Receiver: Participant channel "da_bre (719 423 208)" [719423208,-1072777860] (V3): Periods AudioJitterBufferFilter tick: Histogram (in ms)(#samples=6000): avg=20.001065, #[8,10)=0.3%, #[10,12)=2.2%, #[18,20)=44.5%, #[20,22)=50.5%, #[28,30)=2.2%, #[30,32)=0.3%,
2017/06/10 08:54:05.759 3348 4600 G1 VoIP: Receiver: Audio pipeline: Mixed signal: Levels (in dB): Histogram (#samples=3000): Range [-100,0) DD: A.........
2017/06/10 08:54:05.789 3348 4312 G1 VoIP: Sender: Audio pipeline: VoiceCaptureDMOSourceFilter #1: AEC quality: echoreduction = 0.0dB, converged = 1
2017/06/10 08:54:05.790 3348 5076 G1 VoIP: Sender: Audio pipeline: Noisegate: Levels: Histogram (#samples=3000): Range [-100,0) DD: A.........
2017/06/10 08:54:05.790 3348 5076 G1 VoIP: Sender: Audio pipeline: Noisegate: Levels blocked: Histogram (#samples=3000): #[-100,-90)=3000,
2017/06/10 08:54:38.393 2360 2408 S0 Estimated Bandwidth Capacity to 719423208: 1239 kbit/s, Reliability: 3, Carrier: 1
2017/06/10 08:54:39.186 2360 2420 S0 Estimated Bandwidth Capacity to Router: 82426 kbit/s, Reliability: 3, Carrier: 1
2017/06/10 08:55:05.758 3348 2900 G1 VoIP: Receiver: Audio pipeline: Mixed signal: Levels (in dB): Histogram (#samples=3000): Range [-100,0) DD: A.........
2017/06/10 08:55:05.784 3348 4312 G1 VoIP: Sender: Audio pipeline: VoiceCaptureDMOSourceFilter #1: AEC quality: echoreduction = 0.0dB, converged = 1
2017/06/10 08:55:05.785 3348 5076 G1 VoIP: Sender: Audio pipeline: Capturer data ticking: Periods (in ms): Histogram (#samples=6000): avg=19.999377, #[8,10)=0.1%, #[10,12)=0.3%, #[18,20)=48.3%, #[20,22)=50.9%, #[22,24)=0.1%, #[28,30)=0.2%, #[30,32)=0.1%,
2017/06/10 08:55:05.785 3348 1440 G1 VoIP: Sender: Audio pipeline: Noisegate: Levels: Histogram (#samples=3000): Range [-100,0) DD: A.........
2017/06/10 08:55:05.785 3348 1440 G1 VoIP: Sender: Audio pipeline: Noisegate: Levels blocked: Histogram (#samples=3000): #[-100,-90)=3000,
2017/06/10 08:55:10.878 3348 4856 G1 VoIP: Receiver: Participant channel "da_bre (719 423 208)" [719423208,-1072777860] (V3): JitterBuffer statistics block ( JBS V5 ): -------------------
2017/06/10 08:55:10.878 3348 4856 G1 JBS ("da_bre (719 423 208)" [719423208,-1072777860]): JitterBuffer was permanently shut!
2017/06/10 08:55:10.899 3348 4856 G1 VoIP: Receiver: Participant channel "da_bre (719 423 208)" [719423208,-1072777860] (V3): Periods AudioJitterBufferFilter tick: Histogram (in ms)(#samples=6000): avg=19.999413, #[18,20)=47.1%, #[20,22)=52.9%,
2017/06/10 08:55:44.962 2360 2408 S0 Estimated Bandwidth Capacity to 531863711: 437 kbit/s, Reliability: 3, Carrier: 1
2017/06/10 08:56:05.759 3348 2900 G1 VoIP: Receiver: Audio pipeline: Mixed signal: Levels (in dB): Histogram (#samples=3000): Range [-100,0) DD: A.........
2017/06/10 08:56:05.788 3348 4312 G1 VoIP: Sender: Audio pipeline: VoiceCaptureDMOSourceFilter #1: AEC quality: echoreduction = 0.0dB, converged = 1
2017/06/10 08:56:05.789 3348 1440 G1 VoIP: Sender: Audio pipeline: Noisegate: Levels: Histogram (#samples=3000): Range [-100,0) DD: A.........
2017/06/10 08:56:05.789 3348 1440 G1 VoIP: Sender: Audio pipeline: Noisegate: Levels blocked: Histogram (#samples=3000): #[-100,-90)=3000,
2017/06/10 08:56:18.328 2560 1468 D1! MouseHandlerDesktopWin::ProcessCommand(): SendInput very slow, duration=531ms
2017/06/10 08:56:18.344 2560 1820 D1 Monitors: Intel(R) HD Graphics Family, \\.\DISPLAY1, 1024x768 (0,0), flags=5, dpi=96
2017/06/10 08:56:18.346 2560 5300 D1 GrabMethodWin::CreateMonitorDC(): Using device \\.\DISPLAY1
2017/06/10 08:56:18.347 2560 5300 D1 CGrabScreenGDI::Initialize(): BPP_USED = 32, colors = 4294967296
2017/06/10 08:56:18.347 2560 5300 D1 CGrabScreenGDI::Initialize() m_State=1
2017/06/10 08:56:18.348 2560 1820 D1 SendInfo() executed.
2017/06/10 08:56:18.377 3348 1552 G1 Monitors: Intel(R) HD Graphics Family, \\.\DISPLAY1, 1024x768 (0,0), flags=5, dpi=96
2017/06/10 08:56:18.562 2560 3232 D1 Tile caching activated
2017/06/10 08:56:18.593 2560 3232 D1 CScreenStreamSender::SendDisplayParams() 1024x768x32 on 17 to 3
2017/06/10 08:56:18.597 3348 3104 G1 RA: RemoteAudioSender get started
2017/06/10 08:56:18.597 3348 3104 G1 Display buffers allocated: width = 1024, height = 768, bpp = 32
2017/06/10 08:56:20.002 3348 3104 G1 ServerThreadInfo connected to 719423208, client version is 12.0.78313 , OS=16
2017/06/10 08:56:20.003 2560 5300 D1 GrabMethodWin::CreateMonitorDC(): Using device \\.\DISPLAY1
2017/06/10 08:56:20.008 2560 5300 D1 CGrabScreenGDI::Initialize(): BPP_USED = 32, colors = 4294967296
2017/06/10 08:56:20.008 2560 5300 D1 CGrabScreenGDI::Initialize() m_State=1
2017/06/10 08:56:20.008 2560 2832 D1 tvdesktop::MachineControlDesktop::Received_AutoLockOnSessionEnd - received lockWSAfterSessionEnd = true, cp = 03DDB690, this = 03DA5CC4
2017/06/10 08:56:20.008 2560 2832 D1 tvdesktop::WorkstationLocker::SetAutoLockOnSessionEnd: [S:-2140254437 , P:719423208] is trying to change autolock from 1 to 1. [CL: 1]
2017/06/10 08:56:20.008 2560 2832 D1 tvdesktop::WorkstationLockerWin::UpdateLockerList: Called with: [le:1, S:-2140254437, P:719423208]
2017/06/10 08:56:20.009 2560 2832 D1 tvdesktop::WorkstationLockerWin::UpdateLockerList: New lockerssize 1
2017/06/10 08:56:20.009 2560 2832 D1 InfoCommandHandlerDesktop::ReceivedInfo: connected to 719423208, client version is 12.0.78313 , OS=16
2017/06/10 08:56:20.009 2560 2832 D1 DisplayQuality m=2, bpp=32, q=80, echo=-1, conRating=2, cpu=4588, capacity=1239, RTT=1438512, reliability=2
2017/06/10 08:56:20.025 2560 1820 D1 Monitors: Intel(R) HD Graphics Family, \\.\DISPLAY1, 1920x1080 (0,0), flags=134217733, dpi=96
2017/06/10 08:56:20.029 2560 1820 D1 SendInfo() executed.
2017/06/10 08:56:20.056 2560 5300 D1 GrabMethodWin::CreateMonitorDC(): Using device \\.\DISPLAY1
2017/06/10 08:56:20.057 2560 5300 D1 CGrabScreenGDI::Initialize(): BPP_USED = 32, colors = 4294967296
2017/06/10 08:56:20.057 2560 5300 D1 CGrabScreenGDI::Initialize() m_State=1

 

I have updated display drivers to try to solve the problem.  Intel HD Graphic

I tried with "fixed" resolution to 640X480, still jumping....

It looks like resolution jumps happens more often if something more is happening on the screen.

 

 

Hope that someone have idea.

 

 

da_bre

It looks like I solved it.

It happened exactly as following:

I played a bit with "Generic PnP monitor" drivers in device manager. I tried to install a driver manually and choose driver from the list with resolution 1920X1080 60Hz. That didnt help it was still changing all the time, so I removed it, it was back again on "Generic PnP monitor". But after a restart suddenly I had 2 monitors connected, despite that nobody touched fisically anything. I could choose from teamviewer wich display I will see. And in properities in windows it was set in "extended" display mode. In device manager i had 2 monitors installed, one "Generic PnP" another "Generic non PnP". But changing of resolution didnt happen anymore on any of them 2 wichever I choose on teamviewr to look at. I removed/uninstalled non PnP, restarted PC and everything was back to normal. I have one monitor connected and no any occasionally change of resolution!