Remote control connection drops - advice needed

Vee1

Hi,

I was wondering if I could get some help on an issue that I am having with the remote connection tool (I have a free version but looking to purchase a license). I am able to connect initially between my PC and my tablet to control the tablet remotely and seems to work just fine during the day. However, when I come in the next day, the connection between the two devices is lost and I have to manually re-connect to establish the link. I tried to work around this by keeping the PC and tablet "awake" overnight, but that didn't seem to keep the connection. My question is whether there is a way to maintain the PC and tablet remote connection indefinitely without have the manually re-connect? Thank you for your help. 

 

JoshP

Hello @Vee1 

Thank you for your post.

Is this an Android tablet or a different manufacturer? If Android, it could have to do with Eco Mode - you can disable Eco-Mode in the Advanced settings of the Host app to see if this helps.

Vee1

Hi JoshP,

Thank you for the advice. Yes, it is a Samsung tablet with Android. Will try later today and see if this works.

 

Thank you for your help.