link icon
Ask The Community

Account deleted by mistake, can't use license on newly created account.

Hi all,

I deleted my account by mistake, after that I recreated account with the same email I used before and when I try to activate using my license code, error popup with this message: License activation failed

Is there any way I can get my account back, or at least use license I have?

Thank you in advance!


  • JeanK
    JeanK Posts: 5,149 Senior Moderator

    Hello @MuhamedBasic,

    Thank you for your message. ?

    Please contact our support: 

    Our team will be glad to assist you with this. ?

    Best regards


    French Community moderator


    Did my response answer your question? Help out others and select it as the Accepted Answer

    👉 Have you already tried out the new TeamViewer user interface? Do you want to give feedback? 👈
    ✅ GREAT - Go Ahead!