Suspicious email

Does anyone know if this email is original from teamviewer?

Best Answer


  • JonhMark
    JonhMark Posts: 2

    Thanks @Ying_Q .

  • Dear Sir or Madam,

    I received emails from

    Is it official?

    In emails, they said I haven't pay the bill of Teamviewer and I paid, they need me to provide a payment record of my account

    But I don't know how to get a receipt here

    Moreover, Teamviewer is a software that would stop working if the payment is not settled.

    Is it necessary to provide a payment record (which I ask your company to give me) and send back to you?



  • Nadin1
    Nadin1 Posts: 422 Moderator

    Hello @jacky_taproot

    Thank you for your message. 

    Yes, this is an official e-mail address. 

    For all other questions regarding your invoice please give our support team a call or submit a ticket and provide them your invoice number. My colleagues will be happy to assist you! 

    Thank you in advance and all the best! 

    UPDATE: I have a new Community Account: Please find my content under Nadin_W