We do not receive our Connection Key neither our Invoice

GustavoMedina
GustavoMedina Posts: 5
in General questions

Hi, 

We have ordered and paid our teamviewer Plan, but no mail has arrived with the connection key or the invoice.

Can anyone help us with this?

Thanks in advance,

Regards,

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Comments

  • Yuri_T
    Yuri_T Posts: 2,249 [Former Staff]

    Hi @GustavoMedina ,

    Thank you for your post.

    I have checked your order on our system.
    Could you please double check if you have received an email from TeamViewer?

    I looking forward to hearing from you.

    Kind regards,
    Yuri

    Former Japanese Community Moderator
  • GustavoMedina
    GustavoMedina Posts: 5

    Hi,

    We have received an invoice. The serial number in the description field is our connection key?

    Regards,

  • GustavoMedina
    GustavoMedina Posts: 5

    Hi Yuri

    Can you help me with my account? I have ordered yesterday my Teamviewer account, but no activation yet received. We can not use our license. We have no activation link? 

    Can you help us and let us activate the license?

    Regards,

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