Connection issues

AmeliaBates

I have been tryin to connect to a remote PC for the last week.  Usually the I get the pop up to enter my password, but it wont even get to that stage. I have experoeiced this before and it usually clears up after a day and is often linked to a larger Teamviewer outage. 

I have not changed any settings on either PC, they are both on the origional networks, havent changed the proxy settings etc, but it now just wont work! 

Any suggestione

JeanK

Hello @AmeliaBates,

Thank you for your message. ?

We recommend to restart the TeamViewer service on the devices you are using in cases of connectivity issues. In many cases, it solves the problem. ?

You will find the procedure here: Restart the TeamViewer service 

I hope this could help. ?

Cheers,

Jean