Cannot activate license

INDUCTA
INDUCTA Posts: 1
in General questions

Our company has purchased 1x TeamViewer Business subscription today. I have followed the instructions given in the confirmation email, however I can only see the message "The license you tried to activate is already activated on another TeamViewer account." Inside the TeamViewer app, the license status is 'Free' and the trial period has expired. How can I activate the license?

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  • bartlanz
    bartlanz Posts: 315

    Did someone else within your organization already activate the license? If not I would reach out to sales or support and see if they can help identify where the license was activated and get you sorted out. 

    There are numbers to contact TeamViewer on the invoice and activation emails if I recall correctly.

    If my post was helpful, Please throw me a Kudos.
    If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
    Bart Lanzillotti
  • R1INDOORKARTING
    R1INDOORKARTING Posts: 1

    I also have this problem. How was it fixed?

  • bartlanz
    bartlanz Posts: 315

    Have you received your invoice and license?

    If my post was helpful, Please throw me a Kudos.
    If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
    Bart Lanzillotti
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