Wake On LAN - Remote Access Licence

Pricey99
Pricey99 Posts: 3
edited June 2023 in General questions

The new Remote Access Licence is very welcome.  I have set up a user with the licence, however when their remote PC is switched off, they do not see the Wake Up button (unlike myself when I try to connect with a Business licence).  I can't see this feature excluded in the licence comparisons.  Many thanks

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  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hello @Pricey99,

    Good to see you again! ?

    The WOL function is included in the Remote Access license. It has to be configured and the hardware that is used also needs to support this functionality.

    You will find all the information you need in our Knowledge Base article here: How does Wake-on-LAN (WOL) with TeamViewer work? 

    I hope this could help. ?

    Best,

    Jean

    Community Manager

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