link icon
Ask The Community

Wake On LAN - Remote Access Licence

The new Remote Access Licence is very welcome.  I have set up a user with the licence, however when their remote PC is switched off, they do not see the Wake Up button (unlike myself when I try to connect with a Business licence).  I can't see this feature excluded in the licence comparisons.  Many thanks


  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍

    Hello @Pricey99,

    Good to see you again! ?

    The WOL function is included in the Remote Access license. It has to be configured and the hardware that is used also needs to support this functionality.

    You will find all the information you need in our Knowledge Base article here: How does Wake-on-LAN (WOL) with TeamViewer work? 

    I hope this could help. ?



    Community Manager


    Did my response answer your question? Help out others and select it as the Accepted Answer