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Adding a new user

I am trying to add a new user to a Premium account. This person has used the free version of TeamViewer before, so when I enter the email and click add user, I get a message saying "Email already in use". How do I allow this person to use my account?


  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @FlatCat ,

    Thank you for your post.

    In order to add an existing account, please click add Add Existing Account.

    For more details, please read this article.

    Hope this will help you.

    Kind regards,

    Former Japanese Community Moderator