When the user at the remote site brings up the AOL Shield browser, my screen goes blank. A black screen. The user at the other end is OK. If the user closes the AOL Shield browser then the screen appears. Please help. Thanks.
I have the same issue. I can view if Edge or Chrome browser is open, but if AOL Browser is opened on remote computer, my screen goes black. Funny, since AOL Browser is Chromium based. Help!
Same issue. Once the AOL Gold Desktop App signs the user into AOL, remote screen goes blank. Changing resolution, display parameters, video settings - nothing has fixed the issue.
Same issue. I can support user without issue until they launch AOL. Frustrating!