Remote control: password is blank

AlanWilson · June 2020

I've installed TeamViewer (Personal use) on my Mac and a friend's Mac: both running Catalina.

My installation is fine: running TeamViewer shows the ID and the password.

When my friend runs TeamViewer, her ID is shown, but there is just a hyphen in the password box.

She has access granted to TeamViewer in System Preferences, Security, Privacy for Accessibility, Full Disck Access and Screen Recording.

How can I get her installation to show a password, so I can control it?

Thanks

JeanK · June 2020

Hello @AlanWilson

Thank you for your message and welcome to the TeamViewer Community! ?

If the password field is blank, it means that the random password has been deactivated.

You activate it, access the TeamViewer Preferences, go to Security. From there, you will be able to activate the random password again.

If you want to learn more about TeamViewer passwords, please feel free to visit this article: All about passwords

I hope this could help. ?

If not, do not hesitate to ask your questions here. ?

Best regards

Jean

JeanK · June 2020

Hello @AlanWilson,

First, you need to make sure that you enabled and apply the random password in the TeamViewer options of the remote Mac.

Once this is done, you will be able to re-generate it with the little arrow.

I prepared a GIF that shows you how to proceed:

Enable random password_Mac.gif

I hope this could make it more clear.

Let me know how it goes! ?

Jean

JeanK · June 2020

Hello @AlanWilson

Thank you for your message and welcome to the TeamViewer Community! ?

If the password field is blank, it means that the random password has been deactivated.

You activate it, access the TeamViewer Preferences, go to Security. From there, you will be able to activate the random password again.

If you want to learn more about TeamViewer passwords, please feel free to visit this article: All about passwords

I hope this could help. ?

If not, do not hesitate to ask your questions here. ?

Best regards

Jean

AlanWilson · June 2020

Many thanks, Jean. Easy when you know!

JeanK · June 2020

@AlanWilson this is so true...

This is why we have the Community! ?

I hope to see you in the Community soon! ?

Jean

AlanWilson · June 2020

Jean

Sadly that didn't work: the remote computer's password field remains obstinately blank (with just a hyphen in). There is no circle + arrow to the right of the field, so can't re-generate.

My TeamViewer version is 15.5.3; the remote is running 15.6.7. Both on Mac OS with automatic updates on, so pretty recent.

The remote has uninstalled TeamViewer and reinstalled: no change.

I've got her to try all 4 options for Random Password in Preferences, Advanced: no change (Apply, Quit & run again after each change).

I've looked through all the settings and nothing seems wrong

I'm baffled! Any ideas?

Alan

JeanK · June 2020

Hello @AlanWilson,

First, you need to make sure that you enabled and apply the random password in the TeamViewer options of the remote Mac.

Once this is done, you will be able to re-generate it with the little arrow.

I prepared a GIF that shows you how to proceed:

Enable random password_Mac.gif

I hope this could make it more clear.

Let me know how it goes! ?

Jean

AlanWilson · June 2020

Jean

That worked a treat!

Many thanks

Alan

FaridBM · November 2023

https://community.teamviewer.com/English/discussion/comment/95258#Comment_95258

Hi JeanK,

I work in a firm with hundreds of users and I noticed this -password field being blank- many times, not always tho.

The installation process is the same for all users/laptops where TeamViewer is deployed via Intune.

Do you have an idea about why on some laptops it deploys normally (with ID and P.W showing) while on others the P.W is not?

We can still manage to activate the P.W and get it showing, but I don't understand why it happens? especially when it's deployed to all laptops using the same policy!

Thank you.