Could connect and see screen, but couldn't see anything I did there

rickecan

I've been using Team Viewer to help my grandmother with her computer. It's been working fine, but now she is using a different computer. I was able to connect to her computer and see her screen, but I couldn't see anything I did on her computer. I clicked to open Chrome, she said it was open, but on my end nothing had happened. And it was like this with everything else I tried.

Any ideas?

Thank you!

JeanK

Hello @rickecan,

Thank you for your message and welcome to the TeamViewer Community! ?

I recommend you try refreshing the screen during the remote session and see if it works better:

I hope this could help. ?

Best regards

Jean