Find IP or further information of incoming connections

NatSWT
NatSWT Posts: 1
in General questions

We are trying to find more information on a user that got into a computer. I have pulled the Connections_incoming.txt and TeamViewer15_Logfile_OLD.txt to try and find any further information. Is there anything in particular in these files I should be looking for that will help me pinpoint who was getting in?

I will say that we have a name in the Connections_incoming file but that name is unfamiliar to anyone who uses this computer or their organization. Thanks.

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  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @NatSWT´,

    Thank you for your message and welcome to the TeamViewer Community! ?

    Going to C:\Program Files (x86)\TeamViewer\Connections_incoming.txt is definitely the right thing to do. But this gives only the TeamViewer ID, username and some information around the connection time.

    If you need deeper information, please contact us via privacy@teamviewer.com

    Our dedicated team will help you with your investigation.

    Best regards

    Jean

    Community Manager

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