Locked out of my PC

exbrooklyn
exbrooklyn Posts: 7
in General questions

Brand new HP Envy x360 has a finrgerprint scanner and even thugh I have the Power Option set to keep the machine on when I close the lid, it keeps going to the lock screen that requires my fingerprint so when I try to access it remotely with Teamviewer it tells me I am not connected. Short of turning off my fingerprint scanner or downloading a mobile app that will allow me to unlock my PC from my mobile phone, how do I solve this problem? Appreciate any help!

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  • Vatsilidis
    Vatsilidis Posts: 655 ⭐Star⭐

    Hi @exbrooklyn 

    Independently with the fingerprint, did you set up an unattended access and also adjust in the settings > Advanced the option to allow full control of the remote pc when connected remotely?

    Bets regards

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