I lost access to my printers with version update 12.0.258820

kreativekai Posts: 2 ✭✭
edited May 2023 in General questions

Yesterday, 6/30/20, I was remoted into my work computer when I was bumped off.   When I went back an update was installed (12.0.258820).    My printers no longer worked and when I "Activate Teamviewer printing" a messagebox pops up saying "The Teamviewer driver needs to be installed to use remote printing.   Do you want to install the printer driver now?".    When I click "Continue" nothing happens.   My remote printing no longer works.   Was something changed with version 12.0.258820 that caused this?


  • Vatsilidis
    Vatsilidis Posts: 655 ⭐Star⭐

    Hi @kreativekai 

    Did you try a computer restart at first?

    Usually this solves many strange issues.

    Best regards

  • kreativekai
    kreativekai Posts: 2 ✭✭

    Yes, I restarted on both ends.   Any other thoughts?